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General

What is TripMemo®?

www.TripMemo.com is an online travel community that connects travellers and travel enablers without inviting interventions from any OTAs or other commission agents and resellers. It offers various travel-related information and tools that enable its members to book, plan, document and share their expedition details as itineraries and travel journals. Travel enablers can create a forever-free business listing on www.tripmemo.com, the world’s fastest-growing online community of purposeful travellers and travel enablers.

What is Grasshopper365 Software App?

Grasshopper365 is an all-in-one business software that works on mobile devices. The software is designed exclusively for travel entrepreneurs, viz., tour guides and operators, accommodation service providers, taxi and transport facilitators and travel equipment rentals to manage their day-to-day business operations from enquiry generation to invoicing. It works hand-in-hand with your responsive business listing on www.tripmemo.com and is free to use, provided you have a functional TripMemo OTE Channel Manager for your business.

What is an OTE platform?

The Online Travel Enabler™ (OTE) platform, a smarter alternative to the commission-based OTAs, facilitates a new way of doing business where travel business enterprises directly connect with their customers without any commission agents or other intermediaries. This not only helps the businesses to improve their profit margins but also in brand growth and the building of a loyal customer base for them.

How can I benefit from using the OTE platform instead of OTAs?

Grasshopper365, the world’s first OTE software which makes your TripMemo Business Listing responsive, is fully equipped to meet the needs of travellers and travel enablers by connecting them directly. Entrepreneurs can set up their TripMemo Channel Manager by uploading their business details during the onboarding process and start using Grasshopper365 on their mobile device. This mobile software app enables entrepreneurs to manage their business completely from a mobile device effectively, efficiently and effortlessly. Covering everything from enquiries to invoices without involving any intermediaries, here are some of the benefits of the OTE over OTAs:

  • Channel Management Tool
  • Responsive Business Listing
  • Zero Commissions
  • Direct & Instant Payments
  • Increased Brand Growth
  • Customer Ownership
  • Autonomy over inventory and pricing
  • Free all-in-one booking and business management software
I am a travel business entrepreneur. Why should I sign up?

Why shouldn’t you when you can get an all-in-one software app free of cost, and:

  • Receive enquiries from multiple channels on your mobile device
  • Have a channel management system and a responsive business listing on www.tripmemo.com and secure an improved flow of enquiries
  • Win commission-free bookings
  • Always be connected with your social media business pages and business websites
  • Have a customised booking engine at your disposal
  • Enjoy autonomy over your inventory and pricing
  • Create and send quotes and invoices
  • Practice CRM effectively
  • Associate with other business enterprises
How can TripMemo increase my business?

TripMemo facilitates the increased generation of leads in many ways. This is chiefly achieved with the help of several channels that boost the flow of customer enquiries. They include:

  • Setting up your TripMemo OTE Channel Manager by onboarding your business on www.tripmemo.com so that you can have a responsive business listing on the platform and use Grasshopper365 software on your mobile device
  • Planting G365 snippets (Book Now/ Get Quote/ Ask Me) on your social media business profiles or your business websites to funnel down enquiries to your mobile device
  • Collaborating with other non-competing business entities in the platform (TM Associates) to create more business opportunities
  • Managing all direct walk-in/phone call enquiries
  • Connecting your inventories directly with Google Ads using G2 Connect*
    *feature currently under development
  • Building a loyal customer base by communicating directly with your customers using our CRM module for repeat orders
  • Making relevant contributions to the TripMemo community
What are the key modules of the Grasshopper365 Software App?

Grasshopper365 is an all-in-one business management software that provides various comprehensive tools to attend to your business needs. Here is a list of features that let you single-handedly run your business from a mobile device.

  • Enquiry Centre (Generate and manage enquiries from TripMemo, Facebook, Instagram, LinkedIn, your company website, walk-ins, agents, etc.)
  • Booking Engine
  • Inventory Management System
  • Operations
  • Payments
  • Invoicing
  • Expense Management
  • Check-ins & Check-outs
  • Customer Relations Management
  • In-Touch
  • My Space
  • To-Do List
Can I use this software for direct walk-in bookings?

Yes, you can. Grasshopper365 Software App lets you take bookings from direct walk-in enquiries as simple as it lets you register online bookings. The Bookings module in the software facilitates this action in a few easy clicks.

Can this software application facilitate payments from my customers?

Yes, it does. You can select your preferred modes to receive payments directly from your customers. You may select from among several global online payment methods, like PayPal, GooglePay and ApplePay, to help your customers easily make payments to you. You may also opt for direct bank transfers and debit and credit card payments or may also permit your customers to make their payments upon their arrival.

Can I generate leads from my social media pages using this software?

Yes, you can. It is indeed an effective way to solicit business by using your popularity to your advantage. Hence, we highly recommend linking your social media business handles on Facebook, Instagram and LinkedIn with the Grasshopper365 software. Plant the cost-free Book Now/Get Quote and Ask Me snippets on your business pages and make the best use of them.

How can I connect Grasshopper365 Software App with Facebook, Instagram, LinkedIn and my company website?

You can add the URL of your social media business pages and business websites to your business listing on www.tripmemo.com. You can connect Grasshopper365 software with Facebook, Instagram, LinkedIn and your company website by planting G365 snippets (Book Now/Get Quote and Ask Me) on your social media handles and business websites and channelise all customer enquiries to your mobile device.

What are G365 snippets?

Grasshopper365 offers some free-to-use booking/enquiry snippets (Book Now/Get Quote/Ask Me) that can be planted on your social media pages (like Facebook, Instagram and LinkedIn) and your business websites to channelise customer enquiries from all these marketing hubs of yours. This will boost the flow of enquiries to your business and funnel down every customer click to the Grasshopper365 Software App on your mobile device.

How do I plant G365 snippets on my Facebook and Instagram pages and my business website?

Grasshopper365 offers some free-to-use booking/enquiry snippets [Book Now/Get Quote/Ask Me] that can be planted on your social media pages (like Facebook, Instagram and LinkedIn) and your business websites to channelise customer enquiries from all these marketing hubs of yours. This will boost the flow of enquiries to your business and funnel down every customer click to the Grasshopper365 Software App on your mobile device.

  • Visit www.grasshopper365.com and log in to your user profile.
  • Go to your Account Settings and open the Snippet Centre.
  • All the snippets available in Grasshopper365 relevant to the business/service types that you have subscribed for will be displayed.
  • The snippets are available in the following formats: Button, Image and URL.
  • Copy the URL provided and paste it to your posts relating to your business (applicable in all third-party websites)
  • When customers click on this URL, they will be redirected to your software on your mobile device via TripMemo business listing to facilitate the communication of their queries.
  • In the case of Buttons and Images, you can copy their embedded link and place them on your social media pages or business website to make them appear like a button or a graphical image.

On clicking these snippets, the relevant URL gets triggered, and the customer request will be instantly redirected to the Grasshopper365 software App installed on your mobile device, thereby enhancing the number of direct and genuine leads for your business.

Can I create packages/itineraries for my business using Grasshopper365?

Yes. The Grasshopper365 software has intelligent modules that help easily create and publish your own tour/stay packages or itineraries to attract customers. The modules are specifically engineered to be user-friendly and to run smoothly on any viable mobile device.

Can I practice CRM using the software?

Yes, indeed, quite efficiently so. The comprehensive CRM module of Grasshopper365 lets you be in touch with your customers regularly, follow up on your customers’ enquiries and bookings, review their payments and keep a history of their transactions with you, share your packages/itineraries and offers and so on. This helps you establish good relations with your customers and improves the chances of repeat orders and referrals, helping you in the building of your brand and a loyal customer base for your enterprise.

Can I change my tariffs instantly and frequently using this software?

Yes, you can. Grasshopper365 puts you in charge of your business, and the autonomy over your inventory and pricing is what you can freely enjoy. The Inventory Management System (PMS/TMS/RMS) of the software helps you to effortlessly adjust your prices according to your discretion without any hindrance.

Can I create invoices using Grasshopper365?

Yes. Grasshopper365 facilitates E-invoicing (electronic invoicing), and you can create both pro forma invoices and tax invoices and share it with your customers electronically or by hand.

How can I make my business listing more attractive?

Your search rank on the platform is the most decisive factor for the number of business enquiries you receive. Unlike most other OTA platforms, paid rankings and paid reviews are not tendered out in the TripMemo ecosystem. Upping your search rank in the ecosystem is achieved through various free-of-cost strategies, like:

  • Making the best use of the free-to-use G365 snippets to generate maximum customer enquiries
  • Securing a maximum number of endorsements from your happy customers
  • Acquiring a good number of TripMemo Associates
  • Making relevant contributions to the TripMemo ecosystem
  • Having a good review for your services in the ecosystem to boost your search rank
  • Having a 100% complete profile
My sales are managed by a third-party sales company. How will Grasshopper365 work in that case?

Grasshopper365 has the in-built feature of Agent-Booking for those businesses like you who have been employing third-party agent(s) to handle their bookings. It lets you add agent(s)/outsourced services as an entity in the Staff Management module and make the real-time booking module of the software available on their mobile devices for carrying out their sales activity.

I have an ongoing commitment with an OTA. Can I use Grasshopper365 simultaneously without breaking off with them abruptly?

Yes. Although we do not encourage commission-based bookings from online agents, we have come up with two stop-gap arrangements to help travel enablers like you.

  • Shared Booking: This stop-gap arrangement in Grasshopper365 is for users with ongoing commitments with OTAs and other booking facilitators. Such users can manually manage those bookings and make necessary reservations/arrangements in their inventory using this module. This will prevent double bookings and eventually reduce their dependency on commission agents, such as OTAs.
  • Hold & Release: This arrangement is facilitated in the OTE Channel Manager system to withhold a service or a part of it from being available for business. This could be for any of your personal or managerial reasons, and you can release the withheld services after the purpose has been met. This option also allows you to reserve parts of your services for OTA-mediated bookings till you completely cease associating with commission agents, such as OTAs.
What will happen if you stop offering your services?

In the unlikely event of our stopping the services, be assured that you will be informed quite well in advance about the halt. You will be permitted to download all your data to your system. All your personal and business information will be deleted from the cloud after you have downloaded your data successfully.

How do you protect my data and my business information?

The safety and privacy of your data and business information are of high priority to us. All your data is stored in a highly secured cloud database and servers of Azure from Microsoft, which has multiple layers of security. TripMemo and Grasshopper365 also comply with the data security and privacy requirements of GDPR and ICO guidance. We are in the process of getting our services certified by ISO 27001.

Can I invite my business allies to join this platform?

Yes. TripMemo Associates is a unique B2B feature where you can invite your business allies to the TripMemo platform and associate with them over Grasshopper365 to collaborate and share business opportunities.

How to add a business associate?

  • Log in to your Grasshopper Account from www.grasshopper365.com.
  • Go to the module "TM Associates."
  • Click on the button "New."
  • Search for the business name you wish to associate with.
  • Select the business, enter any commission percentage and proceed to send the request.
  • When your request gets accepted, you become TM Associates in the ecosystem.

You can also find the associate requests that you have received under the "Received Requests" tab and accept them to make the corresponding businesses your TM Associates. If the business you are trying to find is not in the ecosystem, you can send them an invite link to join the platform and then make them your TM Associate.

How can I contribute to the growth of the TripMemo travel community?

TripMemo is a unique global community of travellers and travel enablers with a massive database of 4.2 million destinations. You can contribute the details of any destination or its attraction to the TripMemo community in the language of your choice. You will be accredited the contribution courtesy for the particular destination/attraction, i.e. your name as the contributor will be tagged to the destination/attraction in the community. You will be rewarded Polo Points for your contribution and also a few points on the search algorithm.

Subscription-Related

Am I eligible for a Free Trial?

Yes. You can set up the TripMemo OTE Channel Manager for your business (accommodation services, tour guiding and operating services, travel equipment rental and taxi & transport services) by onboarding your business on TripMemo. This will automatically create a responsive listing of your business on www.tripmemo.com, and you will gain free access to the all-in-one Grasshopper365 Software App. Your channel manager will be functional for free for the first 45 days after your business onboarding. This gives you a responsive business listing and unlimited access to Grasshopper365 during the period. After the free trial, you will have to pay a subscription fee starting from USD 10 to keep your TripMemo OTE Channel Manager functional and continue enjoying the benefits of a responsive TripMemo business listing and a complete business software app on your mobile device.

What are the benefits of using the TripMemo OTE Channel Manager?

TripMemo OTE™ Channel Manager is a cloud-based inventory and channel management system for travel companies and professionals to promote commission-free bookings connecting several enquiry sources. It powers the functioning of Grasshopper365, a software app developed to manage the day-to-day operations of a travel business.

  • Create your TripMemo Business Listing for Global Marketing: Setting up your channel manager creates a responsive business listing for you on www.tripmemo.com. Being the fastest-growing online travel community encompassing more than 282 countries and territories, it can eventually be your chief source of customer enquiries.
  • Get the FREE Grasshopper365 Software App to run your day-to-day business. The channel manager customises the all-in-one Grasshopper365 App for your business based on the information you upload. It gives you free access to the app, equipping you to run your business holistically from a mobile device. Grasshopper365 works in both mobile and desktop environments.
  • Connect with social media pages and company websites 24x7! The channel manager connects your social media business pages, like Facebook, Instagram and LinkedIn, and your company website to your Grasshopper365 App. The cost-free booking snippets placed on these platforms will funnel down all customer enquiries to your mobile device.
  • Work with third-party agents easily. If you have an ongoing commitment with OTAs or other booking facilitators, the channel manager provides Shared Booking, a stop-gap arrangement enabled for users with ongoing committments with any OTAs and other booking facilitators. You can manually manage those bookings and make necessary reservations/arrangements in your inventory using this module.
  • We have an OTA Handle, too! If you have an ongoing commitment with OTAs or other booking facilitators, the channel manager provides Shared Booking, a stop-gap arrangement enabled for users with ongoing committments with any OTAs and other booking facilitators. You can manually manage those bookings and make necessary reservations/arrangements in your inventory using this module.
  • Collaborate with TripMemo Associates. It is a unique B2B feature facilitated by the OTE channel manager to help you connect with other travel enablers in the platform and build healthy business collaborations. This increases referral business and improves your profit margins.
  • Handle walk-ins and phone enquiries instantly. In addition to handling online bookings, the channel manager also equips you to handle direct walk-ins and phone enquiries.
Do I need to provide my credit card/bank details to sign up?

No. TripMemo does not require your credit card or bank details at the time of your user registration or any time after. It is completely free to sign up as a traveller or to list your business on the platform.

Do I need to pay for the Grasshopper365 mobile software app?

No. It is a free-to-use software app. You may continue to enjoy the services offered by Grasshopper365 as long as you have a functional TripMemo OTE Channel Manager for your business.

What is a responsive TripMemo Business Listing?

In addition to free access to the all-in-one mobile business software app of Grasshopper365, the benefit of having a functional TripMemo OTE Channel Manager is a responsive listing of your business on tripmemo.com. A responsive business listing lets your customers directly send enquiries to your mobile device (on which the Grasshopper365 App is installed) by clicking on the booking snippets on the listing. Your listing will be responsive as long as you have your TripMemo OTE Channel Manager functional (free for the first 45 days). After the free trial, you’ll have to pay a subscription fee starting from USD 10 per month to keep your channel manager functional. This will keep your listing responsive and give you free access to the Grasshopper365 Software App. However, your listing will remain visible to visitors as a static page even if you do not wish to pay.

Is my business listing on www.tripmemo.com free forever?

Yes. The microsite (business listing) of your business will always be displayed on www.tripmemo.com after you onboard your business. Your microsite will be visible to all the visitors and members of the community even if you do not wish to continue your subscription for the channel manager until you delete your listing forever. In that case, your microsite will remain static, i.e. the Book Now/Get Quote and Ask Me snippets planted on your microsite, social media pages and your websites will not work. Your microsite (business listing) will be responsive as long as you keep your TripMemo OTE Channel Manager functional.

Do I need to pay commission charges to TripMemo for the customer enquiries that come through your service?

No. TripMemo is a commission-free platform for travel enablers worldwide, and listing your business on www.tripmemo.com is free. The only requirement for a responsive business listing and to use the free Grasshopper365 Software App is a functional TripMemo OTE Channel Manager for your business. However, to keep your channel manager functional, you will have to pay a nominal subscription fee starting from USD 10 after the free trial period (first 45 days).

What happens if I stop subscribing to the OTE Channel Manager?

On discontinuing your subscription, your channel manager will become non-functional, rendering your business listing unresponsive, i.e., the booking snippets will become unresponsive, and your access to the free Grasshopper365 software will be impaired. However, your static business listing will be displayed on www.tripmemo.com, and customers can continue to contact you directly using your details displayed on the listing.